This Privacy Policy sets out how Sugar Ocean (collectively “ Sugar Ocean ”, “we”, “us” or “our”) protect the Personal Data we process relating to you (your “Personal Data”), what types of Personal Data we collect about you, what we do with it, how we disclose it and which rights you have in relation to the processing of Personal Data.We are committed to respecting your privacy and protecting your personal data, which is any information that is capable of identifying you as an individual person. We are committed to respecting your privacy and ensuring the security of your personal data, which includes any information that identifies you as an individual.
The data you transmit directly to us:
En utilisant nos services, à travers notre site, vous nous transmettez notamment des informations permettant de vous identifier. Said information is personal data and is transmitted to us when:
Your registration on the site
The management/editing by you of your sugarocean.fr account.
Our communications, by all means, in particular with our customer service.
The personal data you transmit to us is as follows:
First and last name
Address
Email address with the possibility if you accept it to receive emails or news
Phone number.
The mandatory or optional nature of the data to be provided is indicated when they are collected on the site.
Through your activity on our site, we may also collect the following data:
A history of exchanges between Sugar Ocean and you
A history of your orders on the site
A history of financial or accounting operations carried out on our site
How is the data collected used?
Your data is used for different purposes. You will find the detailed list below:
Use of our services:
Your personal data allows you to create a sugarocean.fr account to purchase items, receive your orders and ship them.
This information allows us to send you useful information relating to your activity on the site and to communicate with you on these subjects, particularly in the event of a request for assistance (e.g.: updating the status of the order).
Your information also allows us to ensure compliance with current legislation, our Policy.
Security and fraud:
Your personal data, in particular contact details, may be used for fraud detection and protection purposes, in your interest and ours.
We also use your information for the purposes of securing our platforms, particularly technical ones.
Advertisement :
We may use your information for advertising purposes, including to display advertisements from our site when you browse the web
If you have previously agreed, we may use this data to send you information relating to our business activity, such as promotional offers or targeted news.
Email Marketing:
With your explicit permission, we may send you emails about our store, new products, and other updates about your order. Consent is not a condition of purchase. You can unsubscribe at any time.
Payment :
Your information relating to your payment methods is not kept by sugarocean.fr and is directly transmitted to the payment service provider you have chosen (Stripe, PayPal). This information is necessary for payment of the order or for your reimbursements. We remind you that when using one of our payment service providers, their data protection provisions apply.
We also inform you that we do not share your personal data with third parties, in particular for marketing purposes.
Duration of retention of collected data:
The retention period of personal data varies depending on the purpose of collection.
When opening an account the data is kept (only if you have checked the “Remember me” box) until you close this account or make a request for closure.
Your financial information is kept for a period consistent with applicable tax and accounting laws.
We also inform you that your information may be retained when required by law or when we have a legitimate reason to do so, in particular in the event of fraud or violation of our General Conditions.
Processing of personal data and transfer to third parties:
When you use our website, certain personal data is automatically collected on your device (computer, mobile phone, tablet, etc.). The IP address currently used by your device, the date, time, browser, operating system of your device and the pages retrieved are collected. This is done to ensure data security, to optimise our reach and to improve our website. The processing of this personal data is carried out in accordance with Art. 6, para. 1, sentence 1, letter f) of the General Data Protection Regulation (GDPR). The protection of our website and the optimisation of our services represent a legitimate interest on our part.
If you contact us (e.g. by means of a request to the contact details we have provided to you), we will only process the personal data you have provided to us that is necessary to process and respond to your request.
In order to carry out the data processing activities described in this Data Protection Statement, e.g. for the hosting and maintenance of our website, we use service providers.
Cookies
In order to make our services attractive and to enable the use of certain functions, we use cookies. These are small text files that are stored on your device. Some of the cookies we use are deleted as soon as you close your browser session (so-called session cookies). Other cookies remain on your device and allow us to recognise your browser on your next visit (persistent cookies). You can set your browser to notify you when you receive a cookie and decide on a case-by-case basis whether to accept it, or to reject it in some cases or in general. For more information, please refer to the help function of your Internet browser. If you refuse cookies, the functionality of our website may be limited. By accepting our “cookie banner”, you consent to the processing of your personal data by cookies. Personal data is processed in accordance with Art. 6, para. 1, sentence 1, letter a of the GDPR. Below you will find information about specific cookies.
We deploy Google Analytics, a web analysis service of Google Inc. (« Google »). Google Analytics also uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. Before this transfer, however, your IP address will be shortened by Google within the Member States of the European Union or in other countries that are signatories to the Agreement on the European Economic Area. The full IP address will only be transmitted to Google’s server in the USA in exceptional cases and will be shortened there. Google will use this information on behalf of the website operator for the purpose of evaluating the use of the website, compiling reports on website activity and providing other services relating to website and internet usage. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly. n addition, you can prevent Google from collecting and processing the data generated by the cookie during your visit to this website (including your IP address) by downloading and installing the add-on module available at: https://tools.google.com/dlpage/gaoptout .
Your rights
To exercise your rights under the GDPR, including:
the right to information about the processing of your personal data and the right to obtain a copy of your data (Article 15 GRPD);
the right to correction of erroneous data and the right to complete incomplete data (Article 16 GRPD);
the right to have your personal data deleted and, in the event of disclosure, our duty to inform other responsible parties of the deletion request (Article 17 of the GDPR);
the right to restrict the processing of your personal data (Article 18 GDPR);
the right to data portability, so that your personal data is delivered to you in a structured, established and machine-readable format, as well as the right to transfer your data to another responsible person without our intervention (Article 20 of the GDPR);
the right to revoke an issued consent; the revocation does not affect the lawfulness of the processing carried out on the basis of the consent prior to the revocation (Article 7 GDPR); and
the right to object to the processing of your data (Article 21 GDPR),
You can contact us at any time (contact details in the first point). You may also lodge a complaint with the competent supervisory body if you consider that the processing of data infringes the provisions of the GDPR (Article 77 GDPR).
In specific instances, you may also request the discontinuation of processing your personal data. For any request for access, review, modification or discussion regarding the processing of your personal information, please contact us at info@sugarocean.fr .We are committed to ensuring the security of your information and to implementing reasonable safeguards to verify your identity before granting access to your personal data.
